VANBOYS TRANSPORT USA
PRIVACY POLICY
Last Updated: June 2026
VanBoys Transport USA (“VanBoys”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit VanBoys.us, request a quote, make a booking, communicate with us, or use any transportation, moving, delivery, courier, vehicle transport, or related services arranged by VanBoys.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
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1. WHO WE ARE
VanBoys Transport USA operates as a transportation, logistics, dispatch, booking, marketing, and service coordination platform.
Services may be performed directly by VanBoys or by independent contractors, moving companies, transportation providers, courier companies, owner-operators, and subcontractors.
This Privacy Policy applies to all users of VanBoys.us and related services.
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2. INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information
* Full name
* Business name (where applicable)
* Collection address
* Delivery address
* Billing address
* Email address
* Telephone number
Service Information
* Booking details
* Inventory lists
* Moving requirements
* Vehicle transport information
* Delivery instructions
* Access and parking information
Payment Information
* Transaction details
* Payment references
* Billing information
VanBoys does not store full credit card numbers on its systems.
Technical Information
* IP address
* Browser type
* Device information
* Operating system
* Website usage information
* Referral source information
Communication Information
* Contact form submissions
* Emails
* Text messages
* WhatsApp communications
* Social media messages
* Customer service communications
Media Information
* Photographs
* Videos
* Audio recordings
* Service-related documentation
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3. HOW WE COLLECT INFORMATION
We collect information:
Directly From You
When you:
* Request a quote
* Complete a booking
* Contact us
* Submit forms
* Participate in promotions
* Leave reviews or feedback
Automatically
Through:
* Cookies
* Analytics platforms
* Website logs
* Tracking technologies
* Advertising tools
From Third Parties
Including:
* Service providers
* Transportation partners
* Marketing platforms
* Review websites
* Payment processors
* Lead generation partners
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4. HOW WE USE YOUR INFORMATION
We may use information for the following purposes:
* Providing quotations
* Processing bookings
* Coordinating transportation services
* Dispatching drivers and crews
* Communicating with customers
* Processing payments
* Preventing fraud
* Managing disputes and claims
* Improving our services
* Training staff
* Maintaining records
* Complying with legal obligations
* Marketing our services
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5. SHARING INFORMATION
We may share information with:
Transportation Providers
Including:
* Drivers
* Movers
* Carriers
* Courier companies
* Independent contractors
* Subcontractors
Only information necessary to complete the requested service will be shared.
Technology Providers
Including:
* Website hosting providers
* CRM providers
* Software providers
* Analytics providers
Payment Providers
For payment processing, fraud prevention and transaction verification.
Professional Advisers
Including:
* Attorneys
* Accountants
* Insurance providers
* Claims administrators
Government Authorities
Where required by law, court order, subpoena, investigation, or regulatory requirement.
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6. PHOTOGRAPHS, VIDEOS AND RECORDINGS
VanBoys and its service providers may take photographs, videos and recordings during:
* Moving services
* Deliveries
* Vehicle transportation
* Loading and unloading
* Operational activities
These materials may be used for:
* Operational records
* Insurance purposes
* Quality control
* Staff training
* Marketing
* Advertising
* Website content
* Social media promotion
If you do not want photographs or videos used for marketing purposes, you must notify us before the service begins.
We will make reasonable efforts to accommodate such requests.
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7. CALL RECORDING
Telephone calls may be monitored or recorded for:
* Customer service
* Quality assurance
* Staff training
* Booking verification
* Complaint investigation
* Fraud prevention
By communicating with us, you consent to such monitoring and recording where permitted by applicable law.
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8. COOKIES AND TRACKING TECHNOLOGIES
VanBoys.us may use:
* Cookies
* Pixels
* Analytics tools
* Advertising technologies
* Session identifiers
These technologies help us:
* Improve website performance
* Analyze visitor activity
* Measure advertising effectiveness
* Personalize user experiences
* Prevent fraud
Users may control cookies through browser settings.
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9. ADVERTISING AND MARKETING
We may use personal information to:
* Send service updates
* Provide promotional offers
* Deliver marketing communications
* Improve advertising campaigns
You may opt out of marketing communications at any time.
Opting out of marketing messages will not affect service-related communications.
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10. DATA SECURITY
We implement commercially reasonable security measures designed to protect information from:
* Unauthorized access
* Unauthorized disclosure
* Misuse
* Alteration
* Destruction
However, no system can guarantee absolute security.
Users provide information at their own risk.
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11. DATA RETENTION
We retain information for as long as reasonably necessary to:
* Provide services
* Maintain business records
* Resolve disputes
* Process claims
* Comply with legal obligations
* Enforce agreements
Retention periods may vary depending on the nature of the information.
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12. CHILDREN’S PRIVACY
VanBoys services are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
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13. YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have certain privacy rights under applicable law.
These may include rights to:
* Access information we hold about you
* Correct inaccurate information
* Request deletion of personal information
* Opt out of certain marketing activities
* Request information about how data is shared
Requests may be submitted through our website.
We may require verification of identity before processing requests.
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14. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those websites.
Users should review the privacy policies of any third-party websites they visit.
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15. BUSINESS TRANSFERS
If VanBoys is involved in a merger, acquisition, sale, restructuring, financing, or transfer of assets, customer information may be transferred as part of that transaction, subject to applicable legal requirements.
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16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Any updates will be posted on VanBoys.us.
Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.
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17. CONTACT US
Questions regarding this Privacy Policy may be submitted through the contact methods available on VanBoys.us.
By using VanBoys.us or our services, you acknowledge that you have read, understood, and accepted this Privacy Policy.